The conversation went on for 20 minutes with the agent speaking to me like I was dumb and would just take his word for things. So, I phoned the support line and spoke to a technical support agent to explain that it looks like they were throttling my connection. Then, after a few days, this dropped to 30-35MBit/sec with no peaks and troughs - I never got below 30Mbit/sec and never above 35MBit/sec for 24 hrs. I monitored traffic and I could see the usual network peaks and troughs that you would expect with a consumer ISP, but I was averaging 130Mbit/sec over 3 days. So, when the restore started and I was getting between 50-200Mbit/sec restore times, I was happy. Now, I'm not expecting instant restores and the data I backup I can live without for a week. Then, last week, the worst happened I had to do a restore of 6TB. Everything seemed OK for general day to day backups and restores. If it’s just capacity you need, you’re better off with Memset SquirrelSave’s unlimited storage.I've been with SOS Online Backup (consumer, not business tier) for 3 years. IDrive, which is also much cheaper, remains our favourite option for online backup with web access. The big downside is the price, with SOS starting at £6 per month for just 100GB of storage space. Although its desktop client feels clumsy compared to some of its rivals, we liked its ability to manage our local as well as online backups. SOS is a decent backup service with a good range of features. You can even back up content from network shares and external drives. It also allows you to back up from as many computers or compatible mobile devices as you like, so the only limit is the amount of space you have left in your account. SOS retains all backed up versions of every file, so there's no chance of losing the iteration you need. For example, you can preview Excel spreadsheets and Word documents and also play some music and video files via your browser, although SOS has limited format support. You can also access your stored files via the SOS web interface, which lets you search through them by type or name, download them, share them with others via email or Facebook and even view some files. We’d have preferred a backup selection option to be added to Windows’ right-click menu. However, although it provides a few extra methods of adding files to your backup, it feels clumsy and looks primitive. If you don’t want to go through the wizard every time you make a backup, you can select Classic View from a pull-down menu on SOS’s main window. Any files you want to restore can be saved to a local directory of your choice the original file path is retained by default, but it's easy to override. Content backed up is shown within a directory tree, with separate trees for each PC you've backed up from. The client also allows you to restore your online and local backups - you can locate them by date, size, file name or a combination of the three. These are easy to set up, allowing you to make either full or incremental backups. Unlike most rivals, you can also use the SOS client to make backups to your local network, PC or a connected external storage device. With your files selected, you can choose when your files are backed up, with an hourly, daily, weekly or monthly schedule, at the time of your choice. This would have been easier if we were able to select mapped network drives as though they were local, rather than browsing to them or manually entering their address. You can even back up content from external hard disks connected to your PC and NAS devices on your network. We’d have liked to have been able to resize this window, but it makes it easy to select and deselect folders and files for inclusion in your backups. The easiest way to manually configure what you back up is to deselect everything on this initial screen and skip straight to the helpful tree view of SOS’s backup configuration wizard.
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